Our Policies

Skin212 & Face212 Product Policies

Order Processing Once your order is placed, it will be processed within 1-2 business days. You’ll receive an email confirmation and tracking information once shipped. Delivery times vary by location; please allow 5-7 business days within Canada and up to 14 days internationally.

Shipping We offer standard and expedited shipping options at checkout. Free standard shipping is available on orders over $100 within Canada and the U.S. Shipping fees are non-refundable.

Returns & Exchanges Due to the nature of our skincare and makeup products, we do not offer returns, exchanges, or refunds. All sales are final. This policy ensures product integrity and safety for all clients.

Product Suitability If you’re new to our products or have skin sensitivities, we recommend a free consultation with our team prior to purchase. We’re here to help you select the best products for your skin type and needs.

Damaged or Defective Items In the unlikely event that a product arrives damaged or defective, please contact us within 7 days of delivery with your order number and photos of the product. We will assess and replace eligible items.

Product Authenticity To ensure product authenticity and quality, purchase Skin212 and Face212 products exclusively through our website or authorized retailers. We cannot guarantee the quality or safety of products purchased elsewhere.

Order Cancellations & Modifications Orders cannot be modified once placed. However, if you need to cancel an order, please contact us within 24 hours, and we’ll do our best to assist.

Contact Us For any questions or assistance with your order, please contact our customer service team via email or phone. We’re here to ensure a seamless experience with Skin212 and Face212 products.

Thank you for choosing Skin212 and Face212. Your skin’s health and satisfaction are our priority.